Just a quick note that we’ve resolved an issue with the contact form that could have prevented the successful submission of the form in some cases.
Some browsers would’ve required the “Content URL” field to be populated with a fully qualified URL, even if you weren’t submitting a correction for a page. This issue was compounded by a relatively recent change of the “Content URL” field, which now references a page identifier rather than a full URL, causing some browsers to prevent the submission of the correction form despite it being filled out properly.
The browser behaviour was correct; however, the recent change of the data placed in the “Content URL” meant that the field no longer fulfilled the requirements of that field as it was defined. This has now been resolved.
If you recently submitted a request, but did not receive a ticket number (#xxxxxxx) from a confirmation page:
You’ll likely need to submit your request again. If you’re not sure, but you haven’t received a response from us, feel free to resubmit your request! We definitely don’t mind duplicate requests, especially when we had a technical issue. We promise we weren’t ignoring you.
If you did receive a ticket number from the confirmation page:
Sit tight! A ticket number confirms your request was successfully submitted.
Thanks for the help in improving the site!
It takes a bit to get through the tickets, and we can’t always respond to each one; however, we do review all tickets and act on them whenever possible! We appreciate all the help in making the site better. Site suggestions and improvements are developed as quickly as possible. Fun fact: most new features added to the site are a direct result of user feedback and suggestions.
Apologies for any frustration or inconvenience that this issue may have caused!